Fostering Innovation Within Water Utilities
As North American water utilities strive to deliver on-demand, high-quality, affordable water and sanitation services to the hundreds of millions of customers who depend on them, the need for approaching challenges in a different way is imperative.
Through a global survey of 78 utilities in partnership with the Water Research Foundation (WRF), Water Environment & Reuse Foundation (WE&RF), and Arcadis, we discovered that 91% of respondents (400 participants) believe that innovation is critical to the future success of their utility. While 62% considered their utility “innovative,” less than 40% report having the key attributes of an innovative organization.
The report, Empowering Water Utility Innovation, highlights the WRF/WE&RF research and innovation framework, which empowers utilities to build and foster environments of creativity, experimentation, and incubation to discover new approaches for serving customers, managing assets, financing investments, and realizing superior utility performance with the added dividend of enhancing sustainability.